Start your journey by selecting the committment period for your subscription. You can commit to one month, 3 months, 6 months, or 9 months. Longer committment period = monthly savings. When you first subscribe, you will choose your Phoenix Kit during the checkout process. Subscriptions automatically renew at the end of the committment period; however, you can set your subscription to automatically cancel at the end of your committment period.
By the 15th of each month, log into your Customer Portal to select your Phoenix Kit for your next subscription shipment. (Don’t worry – we’ll send an email reminder.) Each Phoenix Kit includes coordinating supplies and textile guides to make your projects a breeze. If you don’t have time to choose your fabrics, we’ll still deliver a fantastic selection to your door. Unbox, sew, repeat!
By the 15th of each month, log into your Customer Portal. Click on the Subscriptions tab and select the subscription you want to customize. Within this page, you can customize your next shipment by selecting a Phoenix Kit and 'Add On' supplies.
You will receive reminders via email and a countdown timer will display on the home and subscription pages showing how much time you have left to customize your next shipment. Phoenix Kits will be shipped around the 25th of each month.
Don’t worry, you will still get a kit shipped to you! Our team will select a Phoenix Kit for those who forget or do not wish to customize their kit by the 15th of the month.
You can easily pause your Domestic Phoenix subscription from the Customer Portal if you have travel plans or need some time to sew your stash. You can skip a shipment by clicking ‘Manage’ link on the subscription you want to pause. In the Subscription page click the ‘Pause’ button on the left side of screen. You will then select how long you would like to pause your subscription.
If you need to stop your subscription permanently, we’ll miss you! You can cancel from your Customer Portal any time by clicking ‘Manage’ on the subscription you want to cancel. Then click the ‘Cancel Subscription’ on bottom right side of page. If payment has already been processed for your upcoming subscription, your cancellation will take effect the following month. Subscribers who choose a 3 month, 6 month, or 9 month commitment will also be charged a $49 cancellation fee.
We ship to all 50 states in United States of America. Flat rate shipping for the lower 48 is $15; flat rate shipping to Hawaii and Alaska is $25.
Yes. You will receive a Phoenix Kit every month until you end your subscription. For example, if you sign up for a 6-month plan, you will keep receiving kits after the 6th month. However, you will automatically be transitioned to a month-to-month plan which allows you to skip or pause your subscription. You will be charged at the month-to-month rate until you subscribe to a different commitment period.
Returns can be made within seven (7) days of receiving items. Fabric must be unwashed and uncut; supplies must be unused and in original packaging. Returns will receive an account credit, we do not offer refunds.
Special requests can only be made by students and educators ordering Phoenix Kits for their classrooms. If you are looking to order kits for class projects, please send us a request on the Class Kits page and we will do our best to accommodate your needs.